FAQ

  • I like a unit being displayed- How do I get it?
  • You may contact or visit our nearest store for your inquiries. Refer here for the location and contact nos.
  • How can I avail for an installment plan?
  • Basic requirements to apply for installment include 2 pieces of latest 2x2 picture, photocopy of 2 valid IDs (at least 1 with your home address on it), and proof of income. Please bring the requirements, visit any Addessa branch near you.
  • How can I get discounts and/or freebies on my purchases?
  • Discounts and freebies may be availed through purchasing our promo-featured products. You can contact any Addessa branch or get our flyers and brochures to know more about our promos for the month.
  • How long are the installment terms of Addessa?
  • Installment terms are up to 12 months depending on the unit to purchase. You may contact any Addessa branch here for more information.
  • What payment methods does Addessa accept?
  • Our stores accept cash, credit card, and cash on delivery. We are also accepting payments to any of our Branches. You may contact any Addessa branch near you for more information about this payment method.
  • What is Addessa’s delivery area?
  • Addessa can deliver your purchases within the city/municipal where the branch is located. You may refer here to locate Addessa branches.
  • Does Addessa charge delivery fees?
  • Addessa delivers your purchases right at your home for free.
  • Does Addessa allow Refund or Exchange?
  • Customers may Exchange or Refund, as long as there is a DEFECT in the quality of goods or imperfection in our service upon DELIVERY of units ONLY.

    Exchange of defective units will be process upon report to Addessa where you buy and will be replaced base on the availability of stocks.

    Refund will be process (1) one to (2) weeks upon report to Addessa where you buy.
  • Who should I contact if the item I purchased is defective?
  • Please contact the Addessa branch where you made your purchase. Refer here for the contact numbers of Addessa.
  • How can I contact Addessa?
  • You may send Addessa a message here. You can also contact any Addessa branch for your queries. Please refer here for the contact numbers.
  • What are the services provided by Addessa?
  • You may refer here to know more about our services.
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